Frequently Asked Questions
AAIFF44 Asian American International Film Festival
DATES: Aug 11–Aug 22, 2021
This year’s festival is a hybrid festival, mixing online screenings and live-streamed events with select in-person events. You can watch from home with an internet connection. Most films are available for viewing throughout the U.S. and Canada unless otherwise noted.
Our staff and board decided the shift to a primarily online festival is the best and most accessible way to celebrate the power of Asian cinema while keeping our audience, staff, and artists safe. However, in keeping with the most current, updated guidelines from the CDC, we are beginning to offer events that celebrate the magic of the theatre experience while continuing to maintain the safest conditions for everyone involved.
How do I purchase tickets?
Each film or event will have a link to purchase your tickets. After your purchase, you will receive an email with a link to view the film. You may purchase anytime within the dates of our festival, but you have 48 hrs from when you first press “play” to view the film. After that, the ticket expires.
I don’t see an option to purchase or add tickets to my cart?
Please try refreshing the page with your web browser.
How do I reserve a ticket as a pass holder?
If you are a pass holder, you must first sign into your cart to reserve tickets.
Can I purchase tickets for more than one film or event?
Yes, of course! You can add several films or events to your cart and check out at one time.
I have a promo code. Where do I enter it?
Please enter your promo code at checkout.
How do I purchase tickets for a friend or as a gift?
Please complete the purchase as a separate transaction from your tickets. After the purchase, forward the confirmation email to the person you would like.
Can online films or events sell out?
Yes, in some cases, we have an admissions limit, just like for an in-person festival. We recommend purchasing tickets in advance before they’re sold out.
Can I share the film link with a friend?
You may only view the film once per ticket and tickets may not be shared.
Can I view the film with my partner or family member who I live with?
Great question! Please consider buying a Household Ticket if you are planning to view the film with multiple persons. Normally in theaters, everyone would purchase their own individual ticket, but there is NO WAY FOR US TO STOP YOU. The screener is the same.
The money not only goes towards producing the festival – it also goes towards supporting the filmmakers, artists, and businesses that help make the festival happen.
Ticket Prices, Passes, and Packages
|Early Bird Cine Pass|
July 19 – Aug 3, 2021
Aug 4 – Aug 22, 2021
|Early Bird Gold Pass|
July 19 – Aug 3, 2021
Aug 4 – Aug 22, 2021
For group rates or bulk purchases, please send an email to: email@example.com
What are your regular ticket prices?
It’s $10 for a ticket with multi-ticket discounts for 3 or 5 packs.
Do you have special package rates?
We offer a 3 or 5-pack of tickets. Buy a Gold Pass Now!
What is a Gold Pass?
With a Gold Pass, viewers gain admission to all festival programming, priority access to all screenings, and exclusive VIP events.
A limited number of Early Bird Gold Passes are available for a special rate of $175.00 until Aug 3 2021, 11:59PM (EDT). Regular price for gold passes will be $250.
Note: Some of our films are geoblocked to specific regions (US only, tri-state only, etc) as part of our agreement with the respective filmmakers. A Gold Pass will not provide access to these films when watched from outside of this region. Please see below for list of all geoblocked films The film page and description will also note whether it is geoblocked or not.
Using a multi-pack or gold pass
I bought a Gold Pass/3-Pack/5-Pack. What do I do now?
Make sure you’re logged in to your Elevent account. Navigate to your Account page and you should see your package on the right-hand side, along with a button to fulfill the package. This will activate your package. Now when you browse our website and add films, you should see the ticket price is $0 as long as you have unused tickets left.
I’m trying to get a ticket to a film (not a livestream event) but it says that there are no showtimes or tickets available. What do I do?
Check your Elevent account to see if your 3-Pack/5-Pack is active. If so, then the event may be one of our pay-as-you-wish programs. If you purchase a ticket, you will use one of your multi-pack tickets. If you do not want to do this, please deactivate your 3-Pack or 5-Pack temporarily, or finish your multi-pack first.
Where do in-person festival events take place?
AAIFF in-person events will take place in venues across New York City. Please check the event listing for details.
*Please note: screenings will be held at different venues this year. Please check carefully.
What in-person festival events are being held?
Please see our calendar/schedule for a full list of the festival’s online and in-person events this year.
Who can attend in-person festival events?
In the interest of public safety and in accordance with CDC guidelines, our in-person events are only open to fully vaccinated persons. Within that population, all are welcome.
How can I show proof of vaccination?
Upon receiving your ticket, we will also send a link to submit your proof of vaccination.
How do I attend in-person festival events?
All events are by ticketed admission only. (Please see “Purchasing Tickets” above for more details). After receiving your tickets, all attendees are required to submit proof of vaccination at least 24 hours before the event start time. You do not need to resubmit for multiple events.
Once you have received your ticket and submitted proof of vaccination, just show up! There will be attendants to check you in. Enjoy the event!
Are face coverings required at in-person festival events?
For the safety of the attendees, filmmakers, performers, and staff, we ask that everyone attending our in-person events wear a mask during the entire duration of the event, even if they have been fully-vaccinated.
When will I be able to view the films?
All films are VOD – on demand. If purchasing tickets in advance, you will receive an access link via email when the film becomes available to view. For most films, this will be August 11. If purchasing tickets during the festival (August 11 – August 22, 2021), you will receive the access link immediately.
I can’t find my access email, what should I do?
Please check your spam and junk folders. Our event partner is Elevent. Search your mailbox for Asian CineVision or for the email address: firstname.lastname@example.org
I still can’t find the event access email?
We use Elevent as our event partner, so log into your order history page (https://www.goelevent.com/u/OrderHistory)
I don’t see the view button on my order history page, what do I do?
The view button will appear once the film is available to view. For most films, that is August 11, when the festival begins.
Can I pause or stop the film while I am viewing the film?
You may watch the film anytime during the festival (Aug 11 to Aug 22). Once you hit play, you will have 48 hours to finish watching the film. If you do not finish the film within those 48 hours, you will need to purchase another ticket. Please note that some films may have additional restrictions. Please read the Film/Event page for any additional restrictions.
Can I watch films from outside the U.S.?
Most of our films will be available to watch in the USA and Canada. There are some films that can only be watched in the tri-state area (New York State, New Jersey, Connecticut.) Specific geofences will be detailed on the film page.
Will there still be Q&A’s and other live events?
Yes, there is a full schedule of live events including Q&As, panels, masterclasses, etc. All of these will be live-streamed on our Twitch and Facebook, then available for viewing at your own time on our YouTube channel. Panels, workshops, and events, like our Screenplay Reading, will be “pay as you wish,” with a suggested donation of $10. You can RSVP through Elevent like you’re buying a film screening ticket.
How do I watch the Q&A for a film?
If there is a Q&A for the film, it will be on the film’s page listed under associated events. Q&As will be streamed live on Twitch and Facebook, and will be available for viewing within 24 hours of the stream on YouTube.
What are bonus materials?
Bonus materials are submitted by the filmmaker and may include interviews, behind-the-scenes access, or an introduction to the film. Please look for these, as they are meant to add to your experience.
How can I get industry or filmmaker accreditation?
For accreditation, please see our accreditation section here.
I am a member of the press, how do I get a press pass?
For more information, please view our press section here.
What are the system requirements?
You can view films on PCs running Windows 7, Windows 8.1 or Windows 10, and Macs running OSX 10.12 or later. You can also watch on Android devices using Chrome and on iPhones and iPads with Safari.
Can I watch films on my iPhone/iPad?
You can use Safari on iOS 11.2 or later.
Can I watch films on my Android phone or tablet?
You can use Chrome on Android 6.0 or later.
I tried buying a ticket, but when adding a ticket, my cart still shows as empty. What should I do?
Please check your browser and turn off private or incognito mode. Some features of the cart may not function properly if your browser is set to private. Your browser must accept cookies. Or alternatively, you can purchase tickets or packages directly on our Elevent page.
Who do I contact if I have an issue viewing the film or purchasing tickets?
You may contact: email@example.com