How to Festival

AAIFF43 Asian American International Film Festival
DATES: Oct 1 – Oct 11, 2020
VENUE:
This year’s festival is entirely online. You can watch from home with an internet connection.

Our staff and board has decided that shifting to an online festival is the best and most accessible way to celebrate the power of cinema while keeping our audience, staff, and artists safe.

FAQ

How to Purchase
Access to Films
Ticket Prices, Passes, and Packages
Using a Multi-pack or gold pass
Accreditation
Viewing
System Requirements
Technical Support

How to Purchase

How do I purchase tickets?
Each film or event will have a link to purchase your tickets. After your purchase, you will receive an email with a link to view the film. You may purchase anytime within the dates of our festival, but you have 48 hrs from when you first press “play” to view the film. After that, the ticket expires. 

How do I reserve a ticket as a pass holder?
If you are a pass holder, you must first sign into your cart to reserve tickets.

Can I purchase tickets for more than one film or event?
Yes, of course! You can add several films or events to your cart and check out at one time.

I have a promo code. Where do I enter it?
Please enter your promo code at checkout.

How do I purchase tickets for a friend or as a gift?
Please complete the purchase as a separate transaction from your tickets. After the purchase, forward the confirmation email to the person you would like.

Can online films or events sell out?
Yes, in some cases, we have an admissions limit, just like for an in-person festival. We recommend purchasing tickets in advance before they’re sold out.

Can I share the film link with a friend?
You may only view the film once per ticket and tickets may not be shared.

Can I view the film with my partner or family member who I live with?
Great question! Please consider buying a Household Ticket if you are planning to view the film with multiple persons. Normally in theaters, everyone would purchase their own individual ticket, but there is NO WAY FOR US TO STOP YOU. The screener is the same. 

The money not only goes towards producing the festival – it also goes towards supporting the filmmakers, artists, and businesses that help make the festival happen. 

Access to Films

When will I be able to view the films?
All films are VOD – on demand. If purchasing tickets in advance, you will receive an access link via email when the film becomes available. For most films, this will be October 1. If purchasing tickets during the festival (Oct 1 – Oct 11, 2020), you will receive the access link immediately. The exception is DEFINITION PLEASE, which is only available for one day, October 9, 2020. You have 48 hours from when you press “play” to view the film.

I can’t find my access email, what should I do?
Please check your spam and junk folders. Our event partner is Elevent. Search your mailbox for Asian CineVision or for the email address: donotreply@mail.goelevent.com

I still can’t find the event access email?
We use Elevent as our event partner, so log into your order history page. You will see a view button with the order details. as well as the voucher code for the event.

I don’t see the view button on my order history page, what do I do?
The view button will appear once the film is available to view. For most films, that is October 1, when the festival begins.

Ticket Prices, Passes, and Packages

ItemPrice
Regular Ticket$10.00
Household Ticket$15.00
3-pack$25.00
5-pack$40.00
Early Bird Gold Pass – Limited Quantity
Aug 24 – Sept 7, 2020
$80.00
Early Bird Gold Pass
Sept 8 – Sept 21, 2020
$100.00
Gold Pass
Sept 22 – Oct 11, 2020
$150.00
For group rates or bulk purchases, please send an email to: boxoffice@asiancinevision.org

What are your regular ticket prices?
It’s $10 for a ticket with multi-ticket discounts for 3 or 5 packs.

Do you have special package rates?
We offer a 3 or 5-pack of tickets.

What is a Gold Pass?
With a Gold Pass, viewers gain admission to all festival programming, priority access to all screenings, exclusive VIP events, and discount Gold Pass pricing at next year’s fest.

A limited number of Early Bird Gold Passes are available for a special rate of $80.00 until Sept 7, 2020. From Sept 8 to Sept 21, the price will be $100. Regular price for gold passes will be $150.

Early Bird Gold Pass sales will be available before the full program schedule for AAIFF43 has been announced.

Note: Some of our films are geoblocked to the tri-state area (New York, New Jersey, Connecticut) as part of our agreement with the respective filmmakers. A Gold Pass will not provide access to these films when watched from outside of this region. The film page and description will note whether it is geoblocked or not.

Using a multi-pack or gold pass

I bought a Gold Pass/3-Pack/5-Pack. What do I do now?
Make sure you’re logged in to your Elevent account. Navigate to your Account page and you should see your package on the right-hand side, along with a button to fulfill the package. This will activate your package. Now when you browse our website and add films, you should see the ticket price is $0 as long as you have unused tickets left.

I’m trying to get a ticket to a film (not a livestream event) but it says that there are no showtimes or tickets available. What do I do?
Check your Elevent account to see if your 3-Pack/5-Pack is active. If so, then the event may be one of our pay-as-you-wish programs. If you purchase a ticket, you will use one of your multi-pack tickets. If you do not want to do this, please deactivate your 3-Pack or 5-Pack temporarily, or finish your multi-pack first.

Accreditation

How can I get industry or filmmaker accreditation?
For accreditation, please see our accreditation section here.

I am a member of the press, how do I get a press pass?
For more information, please view our press section here.

Viewing

Can I pause or stop the film while I am viewing the film?
You may watch the film anytime during the festival (Oct 1 to Oct 11). Once you hit play, you will have 48 hours to finish watching the film. If you do not finish the film within those 48 hours, you will need to purchase another ticket.

Can I watch films from outside the U.S.?
Most of our films will be available to watch in the USA and Canada. There are some films that will only be able to watch in the tri-state area (New York State, New Jersey, Connecticut.) Specific geofences will be detailed on the film page.

Will there still be Q&A’s and other live events?
Yes, there is a full schedule of live events including Q&As, panels, masterclasses, etc. All of these will be live-streamed on our Twitch and Facebook, then available for viewing at your own time on our YouTube channel. Panels, workshops, and events, like our Screenplay Reading, will be “pay as you wish,” with a suggested donation of $10. You can RSVP through Elevent like you’re buying a film screening ticket.

How do I watch the Q&A for a film?
If there is a Q&A for the film, it will be on the film’s page listed under associated events. Q&As will be streamed live on Twitch and Facebook, and will be available for viewing within 24 hours of the stream on YouTube.

What are bonus materials?
Bonus materials are submitted by the filmmaker and may include interviews, behind-the-scenes access, or an introduction to the film. Please look for these, as they are meant to add to your experience.

System Requirements

What are the system requirements?
You can view films on PCs running Windows 7, Windows 8.1 or Windows 10, and Macs running OSX 10.12 or later. You can also watch on Android devices using Chrome and on iPhones and iPads with Safari.

Can I watch films on my iPhone/iPad?
You can use Safari on iOS 11.2 or later.

Can I watch films on my Android phone or tablet?
You can use Chrome on Android 6.0 or later.

Technical Support

I tried buying a ticket, but when adding a ticket, my cart still shows as empty. What should I do?
Please check your browser and turn off private or incognito mode. Some features of the cart may not function properly if your browser is set to private. Your browser must accept cookies. Or alternately, you can purchase tickets or packages directly on our Elevent page.

Who do I contact if I have an issue viewing the film or purchasing tickets?
You may contact: boxoffice@asiancinevision.org